1总经理办公室:GM
人力资源部:HR
财务部:A/C
餐饮部:F&B
客房部:HSKP
工程部:ENG
保安部:SEC
康乐部:ENT
前厅部:FO
销售部:S&M
2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI:Average Rate Index;
CTP营业利润贡献:Contribution to Trading Profit;
GOP总经营利润:Gross Operating Profit;
RevPAR平均每间可卖房间的收入:Revenue Per Available Room;
RGI收入产生指数:Revenue Generation Index;
GSTS宾客意见调查系统:Guest Satisfaction Tracking System;
ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;
TQM全面质量管理:TQM=Total Quality Management;
QES质量评估系统:QES=Quality evaluation System;
PMS酒店经营管理系统:PMS=Property Management System;
SOP(标准经营程序):SOP=Standard Operating Procedures;
KNR重要公司协议价:KNR(Key Negotiated Rate);
LNR"当地"公司协议价:LNR(Local Negotiated Rate);
RFP合作协议申请:RFP=Request for Proposal;
FIT(散客):FIT=Fully Independent Traveler;
DND(请勿打扰):DN D=Do Not Disturb;
VIP(非常重要的人)：VIP=Very important Person;
IBP(综合经营计划)：IBP=Integrated Business Plan；
VCRO预订中心的预订系统：VCRO=Virtual Central Reservation Office